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Adopt, adapt, evolve: AI integration in customer feedback management. [Teaching case]

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Author
Dzmitry Katsiuba
Mateusz Dolata
Kevin Crowston
Gerhard Schwabe
Year of Publication
2025
Conference Name
Internation Conference on Information Systems (ICIS)
Date Published
dec
Conference Location
Nashville, TN
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This work was partially supported by a grant from the US National Science Foundation Socio-computational Systems (SOCS) program, Grant 11–11107. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the National Science Foundation.

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